Reference

What You Agree To When You Open an Account

These terms set out how your account on nadimslot works — what we ask of you, what you can expect from us, and how payments through DANA, OVO, and GoPay are handled.

Account eligibility rulesDANA, OVO, GoPay payment termsAccount suspension conditionsDispute and contact processRegion and access scope
nadimslot What You Agree To When You Open an Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they have been applied to your account, our support team is the right starting point. We handle account queries, wallet disputes involving DANA, OVO, or GoPay, and requests to review account decisions.

Live Chat Open the chat window from any page on nadimslot. Our team responds around the clock and can pull up your account details to address terms questions directly.
Email Support Send a detailed message to our support address. Include your registered account name and the specific clause or decision you want to discuss. We aim to respond within one business day.
In-Account Help Log in and navigate to the Help section in your account settings. From there you can submit a formal query tied to your account record, which makes follow-up faster.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We take how we hold your information seriously. Your account data — including the wallet details you link for DANA, OVO, or GoPay — is stored with access controls in place so that only verified platform systems and authorised support staff can reach it. We do not sell account data to third parties.

Data Retention

We keep your account and transaction records for as long as your account is active and for a period after closure, in line with standard platform and regulatory practice for your eligible region.

Cookie Use

We use cookies to keep your session active, remember your device, and make sure the lobby loads correctly when you return. You can manage cookie preferences through your browser settings.

Account Security

Your account is protected by a login PIN and, where enabled, an OTP sent to your registered number. Never share your credentials — we will never ask for your full password through chat or email.

Requesting Changes

To update your registered details — including the wallet you use for DANA, OVO, or GoPay cashouts — contact support with your account verification documents. Changes take effect after review.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice. If yours is not here, live chat is the fastest way to get a direct answer.

No. Your deposit wallet must be registered in your own name. Transfers from wallets belonging to another person violate our account terms and may lead to the transaction being reversed.

Multiple accounts on the same device, number, or wallet are not allowed. If we detect duplicate accounts, both may be restricted while we review the activity. Contact support before opening a second account if you believe there is a legitimate reason.

We notify you through the contact detail on your account — usually your registered number or email. The updated terms also go live on this page with the effective date noted at the top.

Submit a request through the In-Account Help section or email support with your account name. We will respond with the data we hold, subject to standard verification of your identity first.

Yes. Serious or repeated breaches — including fraudulent deposits, sharing account credentials, or operating the account on behalf of another person — can result in permanent closure after review.

Access depends on local law in your region. Where local regulations allow it, your account works the same way across Indonesia, including for GoPay and OVO wallet transactions from Yogyakarta and elsewhere.